Terms & Conditions
Contact Us By:
HOURS: Monday-Friday 8:00am- 5:00 pm ET (For quick ordering, have your customer I.D. number ready)
MAILING ADDRESS: 3755 N.W. 115th Avenue - Miami, FL 33178
When writing to us, send to the attention of our Sales Department. Include your customer I.D. number, your name, business name, complete address, telephone number and method of payment. Specify item numbers, quantities and descriptions.
Read Carefully Before Accepting Your Order
- Have someone ready to help with unloading the freight. Drivers are not obligated to assist.
- Inspect the shipment for exterior and/or concealed damage while the driver waits.
- If you sign for the shipment free and clear, you own it. Freight Companies will turn down and further claims and there will be no recourse for broken or damaged items.
- If you decide to accept the shipment with damages, mark the freight "Damaged". This will help the claim process.
- If you refuse the shipment, let us know immediately so we can authorize a return to repair/replace the goods.
All CLAIMS FOR DAMAGES MUST BE MADE WITHIN 3 DAYS AFTER YOU RECEIVE YOUR MERCHANDISE
- Orders must be over $1000.00 to receive free shipping.
- Free shipping offer only applies to business addresses in the continental U.S.A.
- Residential addresses will incur an extra charge.
- Slatwall Panels are not included in free shipping offer.
Method of Payment
- We accept VISA, MasterCard, American Express. Have your credit card number ready for quick ordering.
- Net 30: S&L offers Net 30 day payment terms to approved customers. A credit application must be completed with the necessary references. Please allow 3-4 weeks for processing. Ask your sales representative for details.
S&L makes every effort to send your shipment the best way - via UPS, Common Carrier or FOB Factory. All shipping charges, including COD fees, liftgate fees, inside delivery charges and arrival notification charges are the responsibility of the customer. Residential addresses will incur an extra charge.
We will gladly accept any return within 30 days of invoice. Returns will not be accepted without prior return authorization. Returns must be in the original carton, must include a copy of the invoice, and be in new condition as determined by S&L. All returns are subject to a 15% restocking fee. Special orders, close-outs and used items are not returnable.
S&L will gladly provide pricing on non-stock items. All special Orders must be accompanied by a 50% non-refundable deposit. Special Orders are not returnable.
All prices are subject to change (up or down) without notice. While every effort is made to make our catalog as accurate as possible, we reserve the right to correct any error in description or price.
Any item not in stock at time of original shipment will be shipped as soon as possible. Separate shipping charges will be billed for each shipment.
NOTE: DUE TO THE NATURE OF THE INTERNET WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS ON WEBSITE.